Last Updated: May 2026
These Terms and Conditions (“Terms”) apply to all services provided by KNEXGEN LIMITED (Company No: 10842867), trading as Star Connect (“we”, “us”, or “our”). By booking an installation or service with us, you (“the Customer”) agree to be bound by these Terms.
1. Services and Relationship
1.1 Scope: Star Connect provides professional installation, mounting, cabling, and configuration services for Starlink satellite systems. 1.2 Independent Provider: We are an independent service provider and are not affiliated with, authorised by, or endorsed by SpaceX or Starlink. 1.3 Hardware: Star Connect does not sell or supply Starlink hardware. Our service is strictly limited to the installation of equipment provided by the Customer.
2. Hardware and Performance
2.1 Ownership: It is the Customer’s responsibility to ensure the Starlink Kit (Dish, Router, Cables, and official Starlink Mounts if required) is present at the property on the day of installation. 2.2 Warranties: We provide no warranty on the Starlink hardware itself. All hardware-related issues, defects, or performance failures are governed solely by the warranties provided by Starlink. 2.3 Signal & Speed: We are not responsible for the internet speeds, satellite availability, or network downtime. While we aim to install the equipment in the optimal position for a clear line of sight, we are not liable for signal degradation caused by environmental changes (e.g., tree growth) or Starlink network outages.
3. Appointments and Cancellations
3.1 Access: The Customer must ensure safe access to the property and the designated installation site (e.g., roof, wall, or garden). Star Connect confirms that our engineers carry all necessary professional equipment to perform the work safely. 3.2 Cancellation Policy: We require a minimum of 12 hours’ notice for any cancellation or rescheduling. 3.3 Cancellation Fee: If a booking is cancelled or rescheduled less than 12 hours before the appointed time, or if our engineers cannot gain access to the property at the agreed time, a cancellation fee will be charged to cover travel and administrative costs.
4. Installation and Workmanship
4.1 Permissions: It is the Customer’s responsibility to obtain any necessary consents, including but not limited to permissions from landlords, housing associations, or local planning authorities. 4.2 Liability: While we exercise the utmost care during installation, we are not liable for pre-existing structural issues at the property that may be affected by the installation process.
5. Payments
5.1 Fees: The price for the installation will be agreed upon during the booking process. 5.2 Completion: Payment is due immediately upon completion of the installation unless otherwise agreed in writing.
6. Data Protection
6.1 We process your personal information in accordance with UK Data Protection laws and the UK GDPR. Your data is used only for service delivery, billing, and necessary communication.
7. Governing Law
7.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
Company & Contact Information
Trading Name: Star Connect
Legal Entity: KNEXGEN LIMITED
Phone: 0333 358 4855
Website: www.starconnect.uk